(Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management. We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable. We’d like to have the exact same effect on your career.Exactly what do we do? We provide excellent customer service on behalf of our clients. Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home. For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients. These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc. Why Convergys Anywhere?We offer paid training and employee benefits too! You can save a lot of money and time, and often times have less stress, when you work from home. There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Indiana) residents. If you are not physically residing in Indiana, please do not apply to this requisition. Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly: Sales & Service, Customer service and Technical Support Representatives. Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused. Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process. You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768). A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls. This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us. They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others. Think about how much you enjoy receiving excellent customer service yourself? Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K. We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives. Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
If you want to broaden your services and earn more, you can opt to make the entire house look neat and clean with this side business idea. House cleaning services cover carpets, floors, lawns, garages, windows, walls, and roofs, requiring a whole range of cleaning tools. You can hire maids and janitors to do the actual cleaning while you handle sales, administrative and customer service tasks. Or, you can start small by actually getting your hands dirty as a contractor, learning on the job before launching your own cleaning operations with the help of cleaning business management tools like Swept. Beyond that, I'd recommend checking out Cleaning Zoom's ultimate guide to starting a cleaning business if you plan on taking this business idea seriously.
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Your success in working from home might depend on the type of work you do, as discovered in a study by University of Illinois. The study found that telecommuters performed as well as their in-office co-workers. Phil Cicioria, Business & Law Editor at University of Illinois says, “According to the study, telecommuters want to be seen as “good citizens” of the company in order to justify their flexible work arrangements.”
Have you ever been turned off by a business’s generic-looking website layout or logo? If you have a good eye for design, you can launch a service to create attractive, easy-to-use websites for small businesses. You can put your skills to good use for business owners who want to take their online presence to the next level. Build up a portfolio of work with smaller freelance jobs, then create your own website to show it off and bring in a steady stream of clients. [10 Things Every Freelancer Should Know]
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. Capital One promotes a drug-free workplace.
A real estate appraisal business can be operated from home, on a part-time basis, making for a fun side business idea if you have the credentials to back it up. A perfect option if you want to keep your day job while earning a little extra on the side. You won’t need a college degree to start in on this business idea, but you’ll need bankable appraiser credentials (including relevant training and professional licenses), strong knowledge of the sector, and a growing network of industry players including mortgage brokers, real estate agents, banks, and fellow appraisers that'll want to utilize your services.
At work, you had to keep your desk neat so that you looked organized—and sure, it’s always helpful to see the top of your desk. But at home, who cares if clutter collects around you? Well, don’t fall into that trap (especially video conference calls are part of your routine). While you might miss the building services team, who used to wipe down your crusty keyboard and empty your waste paper baskets every night, it’s ultimately up to you to keep your space spic and span so you can do your best work.
What It Pays: Though it's completely subjective to the company, you'll likely be paid per post or hourly. Factors that could increase or decrease the pay scale include word count, research, interviewing an expert, and more. Many freelancers are full-time, but if you're looking for a side-hustle to make some weekend money, this is a great option too. According to Pay Scale, the average salary for a freelance writer is about $24/hr.